Card Issuers will ensure administrators are fully trained on the various program and administration tools and reporting functions, and will work closely with administrators to help educate cardholders using different training aids including user guides.

Once a program is up and running, ongoing account management teams can work with a client to make any necessary adjustments to ensure the program fully meets the client’s expectations. Visa and its Issuers also offer a collection of Best Practices reports including:

• Guidelines to assist with managing card-related commodity tax compliance.
• Tools to benchmark a company’s T&E payment processes against Best Practices, including improvement recommendations.

Cardholders enjoy 24-hour toll-free access to global customer assistance services, including lost/stolen card reporting, cardholder inquiries, translation services, language support and emergency card replacement within 24 hours anywhere in North America and within one business day outside of North America.

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