Fraud Prevention & Security, Merchant Resources | Visa.ca

It's the fastest growing fraud category in Canada. Card-not-present fraud is committed without the actual use of a card Ð for instance in online, phone or mail-order transactions. Fraudsters particularly like it because they don't have to be physically present to commit the crime.

What Visa is doing

Visa has developed a multi-layered approach to offer both merchants and consumers multiple layers of security to help make card-not-present transactions more secure.

Visa's layers of tools and services include –

What you can do

When conducting mail order, online or over the phone business, there are steps you can take to help reduce the risk of becoming the target of fraud.

Tips to help protect your business

  • Online merchants should sign up to participate in the Verified by Visa, the Three-digit-code (CVV2) and AVS programs.
  • When taking orders over the phone, or over the Internet, ask the customer for the card expirations date and include it in your authorization request. An invalid or missing expiration date can indicate that the person on the other end of the phone does not have the actual card.
  • Use fraud detection tools such as the Three-Digit Code and AIS as part of your authorization process.
  • Be on the lookout for purchases where multiple cards are used for a single IP (Internet Protocol) address, or those where orders are charged to multiple cards but shipped to the same address.
  • Be alert for transactions with several of the following characteristics; first-time shopper, larger than normal orders, orders consisting of several of the same item, orders made up of "big ticket" items, orders shipped "rush", or "overnight', and orders shipped to international addresses.