Protecting Your Online Store - Watching for the Signs of Internet Fraud

Online shopping has opened a new opportunity to fraudsters. As an online merchant, here are some tips to help make it safer for you to conduct your business online.

Be alert for online transactions with several of these characteristics:

  • First time shopper:
    Criminals are always looking for new victims.
  • Larger-than-normal orders:
    Stolen cards or account numbers have a limited lifespan, so fraudsters need to maximize the size of their purchases.
  • Orders consisting of several of the same item:
    Having multiples increases the criminal's profits.
  • Orders made up of "big ticket" items:
    The items have maximum resale value.
  • Orders shipped "rush" or "overnight":
    Criminals want items as soon as possible for the quickest resale and they're not concerned about extra delivery charges.
  • Orders from Internet addresses making use of free e-mail services:
    There's no billing relationship and often no audit trail or verification.
  • Orders shipped to an international address:
    A significant number of fraudulent transactions are shipped outside of Canada.
  • Shipping address or country different from country of card issuance:
    This could indicate a fraud scheme.
  • Transactions on similar account numbers:
    It may suggest that the accounts have been computer generated.
  • Orders shipped to a single address but made on multiple cards:
    This could be someone using a batch of stolen cards for purchases.
  • Multiple transactions on one card over a very short period of time:
    This could be an attempt to use the card until available credit is exhausted or the account closed.
  • Multiple transactions on one card or similar cards with a single billing address, but multiple shipping addresses:
    This could be an organized fraudulent activity.
  • Multiple cards used from a single IP (Internet Protocol) address:
    Multiple cards could indicate a fraud scheme.