Lost Your Card

What to do if your card is lost or stolen...

In Canada:
Immediately contact the financial institution that issued your card to report the loss or theft and arrange for a replacement card to be mailed to you.

While traveling abroad:
Immediately contact Visa Customer Care Services using our worldwide network of toll-free telephone numbers below.

Visa Customer Care Services
Anguilla
1-800-847-2911
Antigua
1-800-847-2911
Argentina
0800-666-0171
Aruba
800-1518
Australia
1-800-125-440
Austria
0 800-200-288
Bahamas
1-800-847-2911
Bahrain
8000-006
Barbados
1-800-847-2911
Belgium
0800-1-8397
Belize
Dial 811 or 511,
when prompted enter
800-847-2911
Bermuda
1-800-847-2911
Bolivia
800-10-0188
Bonaire*
001-800-847-2911
Brazil
0800-891-3680
British Virgin Islands
1-800-847-2911
Bulgaria
00-800-0010-888-557-4446
Cambodia
1-800-881-001
Canada
1-800-847-2911
Cayman Islands
1-800-847-2911
Chile
1230-020-2136
China (North)
10-800-711-2911
China (South)
10-800-110-2911
Colombia
01-800-912-5713
Costa Rica
0-800-011-0030
Croatia
0-800-220111-866-654-0125
Curacao*
001-800-847-2911
Czech Republic
800-142-121
Denmark
80-010277
Dominica
1-800-847-2911
Dominican Republic
1-800-847-2911
Egypt (Cairo only)
2510-0200-866-654-0128
Egypt (outside Cairo)
02-2510-0200
Estonia
800-12001-800-406-9982
Finland
0800-11-0057
France
0800-90-1179
Germany
0800-811-8440
Gibraltar
8800-877-3745966
Greece
00-800-11-638-0304
Grenada
1-800-847-2911
Guam
1-800-847-2911
Guatemala
1-800-999-0115
Honduras
Dial 800 0123,
when prompted enter
800-847-2911
Hong Kong
800-96-7025
Hungary
06-800-17682
India
000-800-100-1219
Indonesia
001-803-1-933-6294
Ireland, Republic of
1-800-55-8002
Israel
1-80-941-1605
Italy
800-819-014
Jamaica
0-800-847-2911
Japan
00531-11-1555
Jordan
1-880-0000-888-557-4442
Kazakhstan
8-800-121-4321-888-557-4447
Kenya
866-654-0162
Korea, Republic of
00798-11-908-8212
Latvia
800-2131
Lebanon
01-426-801
Liechtenstein
0800-89-4732
Luxembourg
0800-2012
Macedonia
0800-94288
Malaysia
1800-80-0159
Mauritius
01-120-866-654-0165
Mexico
001-800-847-2911
Monaco
0800-90-1179
Montserrat
1-800-847-2911
Morocco
002-11-0011-866-654-0163
Netherlands
0800-022-3110
Nevis
1-800-847-2911
New Zealand
0800-44-3019
Norway
800-12052
Panama
001-800-111-0016
Paraguay
008-11-800-800-599-1137
Peru
800-890-0623
Philippines
1-800-1-111-9015
Poland
0-0-800-111-1569
Portugal
800-8-11-824
Puerto Rico
1-800-847-2911
Romania
0808-03-4288-888-557-4416
Russia
(Moscow and St. Petersburg only)

363-2400-866-654-0164
Russia
(outside Moscow/St. Petersburg)

8-10-800-110-1011- 866-654-0164
Saba*
1-800-847-2911
Saint Eustatius*
1-800-847-2911
Saint Kitts/Nevis
1-800-847-2911
Saint Lucia
800-238-5517
Saint Maarten*
1-800-847-2911
San Marino
800-819-014
Saudi Arabia
1-800-10-866-654-0129
Senegal
800-103-072
Singapore
800-110-0344
Slovakia
0-800-000-101-800-406-9970
South Africa
0800-990-475
Spain
900-99-1124
Sweden
020-795-675
Switzerland
0800-89-4732
Taiwan
00801-10-3008
Thailand
001-800-11-535-0660
Trinidad/Tobago
1-800-847-2911
Turkey
00-800-13-535-0900
Turks and Caicos
0-1-800-847-2911
Ukraine
0-00-11
United Arab Emirates
8000-121-866-654-0112
United Kingdom
0800-89-1725
United States
1-800-847-2911
Uruguay
00-0411-940-7915
US Virgin Islands
1-800-847-2911
Venezuela
0800-1-002167
Vietnam
Dial 1-201-0288,
when prompted enter
888-710-7781
* Note: If the country you are in is not listed, or if you experience difficulties using any of the toll-free numbers, call collect 1-303-967-1096.

Emergency Assistance for Travellers

No matter where you travel in the world, you can call our Global Customer Assistance Service numbers above, 24 hours a day, 7 days a week, and a customer service representative will be on hand to help you. They'll take your lost or stolen card report, arrange for a replacement card or emergency cash delivery with your financial institution's approval, and answer any other Visa card or travel-related inquiries.

To best assist the customer service representative, please have this information on hand:

  • Name of the financial institution that issued your card
  • Card type (e.g. Visa Classic, Visa Gold, Visa Platinum)
  • Country where the card was issued

If you know your full sixteen (16)-digit credit card number, this information will help cut the time it takes to cancel your lost or stolen credit card.

  • Exact cardholders name printed on the card
  • Billing Address—where your credit card statement is sent each month
  • Home phone number
  • Circumstances of the loss or theft
  • Your identification verification information, as provided when you applied for your card (e.g. date of birth, mother's maiden name or similar.)

Please note: If you are the secondary cardholder for this card, you will also be asked to provide the primary cardholder's identification verification details.

Be Prepared Before You Travel