Visa® Gift Card
Take the guesswork out of gift buying with the Visa Gift card. Visa Gift cards are perfect for any occasion - give the gift of freedom and choice by giving the Visa Gift card.

Visa Gift card Features

  • Thoughtful - Recipients can use the Visa Gift card to buy what they want, when they want
  • Secure - the Visa Gift card can be replaced if lost or stolen*
  • Easy to use - When making a purchase, simply present the card to the cashier and sign the purchase receipt
  • Convenient - Visa Gift cards are welcome at any of the millions of locations where Visa is accepted, even online

* Covers all Canadian-issued prepaid cards only.

Giving a Visa Gift card

The Visa Gift card is an ideal choice for birthdays, holidays, weddings, and suits all your gift-giving needs. And it's perfect for people of all ages. You decide how much money to give; they decide where to spend it.

Along with the card, you will receive important information regarding the Visa Gift card that should be given to the recipient together with the card.

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Lost/Stolen Visa Gift Card Protection

The Visa Gift card comes with protection and security features. This means that unlike cash, the Visa Gift card can be replaced if lost or stolen.

  • Report lost or stolen cards immediately to the financial institution that issued your card by calling the toll-free number listed in the card materials you received with your card.
  • The financial institution will need the Visa Gift card number to cancel the card and issue a replacement, so keep a separate record of the card number in a safe place. Refer to the materials you received with your card for details.
  • To guard against unauthorized use, be sure to sign the back of your Visa Gift card. You will be asked to sign a purchase receipt when using the card for payment.

Using a Visa Gift card

Some cards are ready to use immediately when purchased. Others must be activated before use. Follow any activation instructions provided with your card.

Sign the back of your card to prevent unauthorized use of the card.

It's important to know your balance before you make a purchase, because merchants are unable to check it for you. If you try to purchase an item of greater value than your card balance, your card will be declined.

When making a purchase:

  • Present your Visa Gift card to the cashier.
  • Sign the purchase receipt.

Each time you use your Visa Gift card, the total purchase amount is deducted from the card balance. After you make your purchase, record the amount and make note of your new balance.

You will notice on some cards the phrase "ELECTRONIC USE ONLY" printed on the front of the card. This means that your card must be swiped through an electronic terminal at a retail store in order to complete a purchase transaction. Because there are no raised letters on this type of card, it cannot be used at merchants who use manual imprint machines.

Checking your Visa Gift card balance

You can check your card balance any time, online or by phone. Refer to the back of your card or the card materials that accompanied your card for the contact information of the financial institution that issued your card.

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Using your Visa Gift card towards a purchase greater than your card balance

To make a purchase greater than the balance on your Visa Gift card, a merchant may accept a second payment method (credit card, debit card, cash or cheque) to cover the difference if their policy allows.

When making your purchase, tell the cashier in advance how much to deduct from your Visa Gift card and how you will pay for the difference.

Returning items bought with your Visa Gift card

In case you need to return any items purchased with your Visa Gift card, be sure to save your Visa Gift card even after the balance is depleted. You will be asked to present this card when returning items purchased with the card. If the merchant's return policy allows for refunds, the value of the returned goods will be credited back to the card within three to seven business days of the return.

If your Visa Gift card has expired, the merchant's return policy will determine how the return will be handled.

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