About Visa Travellers Cheques

Visa Travellers Cheques currently in circulation are issued in U.S. dollars, Pounds Sterling, Euro, Australian dollars, Canadian dollars and Japanese yen. They are accepted at millions of banks, financial institutions and merchants around the world, according to local customs and practices. Dual-Signature Visa Travellers Cheques are also in circulation and carry two people's signatures as original holders yet may be used independently by either of the holders.

What if they are lost or stolen?

Visa Travellers Cheques can be replaced or refunded if lost or stolen, subject to certain terms and conditions being satisfied. These conditions are set out on the reverse of the Purchase Agreement Form, which you signed at the time of purchasing the cheques. If travellers cheques are lost or stolen, you should immediately call the Visa Travellers Cheque Global Refund Service (GRS) for assistance or the Issuer, if the number is available on the reverse of the Purchase Agreement Form. The GRS is available 24 hours a day, 365 days a year and can be contacted free of charge from a number of countries. Where this facility is not available a reverse-charge call can be made and the GRS multi-lingual staff will be able to answer your questions and assist you as necessary.

Before a refund can be arranged, the GRS will ask a few simple questions:

  • What are the cheque serial numbers? They can be found on the Purchase Agreement, which you signed when you bought the cheques. Remember to keep this separate from the cheques.
  • Where and when did you buy the cheques?
  • How and when do you think the cheques were lost or stolen?
  • Who is the Issuer of the travellers cheques? The name can be found on the right hand side of the Visa logo. The name of the Issuer is also stated on the reverse of the Purchase Agreement form given to you.

The refund can usually be arranged within 24 hours, subject to certain terms and conditions being satisfied.

Tips before you travel

  • Do not countersign the cheques until you want to use them.
  • Make a note of the serial numbers and keep them separate from the cheques.
  • Be as careful with your cheques as you would be with cash.
  • Make a note of the Visa GRS contact numbers for your destinations - and keep them separate from your travellers cheques.
  • Keep the copy of the purchase agreement form separate from your cheques

Do not be a victim of Travellers Cheque Scams

Visa Travellers Cheques are a safer and more secure form of payment than cash and are accepted around the world at millions of banks, financial institutions and merchants (according to local customs and practices). But like all forms of payment, criminals are increasingly targeting consumers with counterfeit travellers cheques.

It is important that consumers be alert for scams and consider the following security tips when using Visa Travellers Cheques:

  • Safeguard the cheques against loss or theft as you would safeguard cash
  • Keep the Purchase Agreement Form, which lists cheque numbers and contact information, separate from the actual cheques
  • Notify the police in case of loss/theft
  • Do not use the cheques in any illegal game or prohibited activity
  • Do not accept Visa Travellers Cheques from a third party, if unknown to you and you have no recourse against that party
  • Do not accept Visa Travellers Cheques that have been sent to you unsolicited or from an unknown source via mail or courier. Report their receipt immediately to the police. DO NOT ENCASH TRAVELLERS CHEQUES FOR THIRD PARTIES WHO ARE NOT KNOWN TO YOU.

Contacting the Visa Travellers Cheque Global
Refund Service (GRS)

Choose one of the countries below.

If you're travelling in Call
Bermuda(800) 623-0677
Canada1 800 732-1322
Caribbean(800) 227 6811
China North10800-441-0165
China South10-800-744-1103
Costa Rica08000150515
Hawaii(866) 503-9312
Hong Kong800-967-769
Italy800-87-41 55
Japan00531-78 0112
New Zealand0800-447-002
Puerto Rico(866) 503-9267
South Africa0800-99-0956
South Korea00-308-442-0094
United Arab Emirates800-0440-084
United Kingdom0800-895078
United States1 800 732-1322

If the country you are in is not listed, or if you experience any difficulty in connecting, please make a reverse-charge call to England +44 (0) 20 7937 8091 or fax +44 (0)1733-503-670.

If the Visa Travellers Cheques bear the name of Citicorp please contact the company directly toll-free 1-800-645-6556 (from the US only) or call collect 1-813-623-1709 Monday through Friday: from 7 am to 11 pm EST, weekends and US holidays: from 2:30 pm to 11 pm. Outside these hours calls will be recorded and responded to the next business day. Alternatively, please send an e-mail to visa.webmail@citi.com.