How does Visa TravelMoney work?
It's a Prepaid Visa card. Visa TravelMoney cards are replaceable and can be used worldwide at merchants that accept Visa cards or to obtain local currency at any ATM that displays a Visa symbol.
Should I buy Visa TravelMoney Cards or VisaTravellers Cheques when travelling?
We advise buying a Visa TravelMoney Card in view of the greater advantages and convenience offered, as it can be used at both the ATM and point-of-sale.
How do I know the balance on my Visa TravelMoney card?
You can check at your financial institution's Web site or by calling them directly (refer to the back of your card for the Issuers phone number and website). Since a merchant may not be able to tell how much money is on the card, keeping track of your balance is a sure way to know how much you have to spend.
What if my card is lost or stolen?
Call your financial institution right away. They will need your card number to cancel your card and issue a new one, so make sure you've kept the card information in a secure place that is separate from the card.
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How do I use Visa TravelMoney card at an ATM?
Visa TravelMoney can be used at Visa/PLUS ATMs around the world. ATM functionality varies among financial institutions and countries. To get cash at an ATM you should follow any on-screen directions. If asked which account to access, try selecting “checking”, and if that does not work, use “credit”.
Can I use my card to get gasoline or rent a car?
At gas stations tell the attendant how much gas you intend to buy and sign the receipt for that amount. Some rental car companies may require that you use a credit card to make a reservation. Your Visa TravelMoney card is always welcome for final payment.
Can I use my card to make reservations at a hotel?
Yes you can, but hotels will verify that your card has sufficient funds to pay an estimated bill for your stay. That amount will be “held” in your account, making it unavailable for other purchases. When you check out, the “hold” will be removed and the actual bill amount will be deducted. You can avoid having funds held by using a Visa credit card at check-in. Your card is always welcome for final payment.
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Can I pay for meals with my Visa TravelMoney card?
Yes, but be aware that some restaurants will verify that your card has enough funds to cover the purchase plus a 15-20 percent tip, or they'll decline the transaction. Only the amount you sign for will be deducted, so you can leave a tip with your card or in cash.
How do I buy something that costs more than what is on my card?
You can use a second payment method such as cash, cheque, or credit for the difference. Let the cashier know how much you will pay with each type of payment before you make your purchase.
What if I need to return an item I purchased?
Keep your Visa TravelMoney card even after you have used the funds on it. This way you will have it in case you need to make a return. You'll need to contact the merchant and follow the merchants return procedures. The value of the merchandise will be available on your card in three to seven days after the return.
Where can I find an ATM that will accept my Visa TravelMoney Card when I'm travelling abroad?
Please click the ATM Locator to find the nearest ATM in the country you will be visiting.
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