Secure With Visa

Visa Zero Liability Policy

Use your Visa card to make purchases anywhere and you're protected from unauthorized use of your card or account information. With the Visa Zero Liability policy1, your liability for unauthorized transactions2 is $0-you pay nothing.

Shop safely online with your Visa card

Visa takes online security very seriously. The Zero Liability policy is one of the many ways that Visa protects you when you shop online.

Verified by Visa also enhances online shopping safety and security when you use a Verified by Visa password. It's safe and easy to use. To learn more about Verified by Visa, go to

While Visa is committed to enhancing the security of Internet transactions, you can also help to protect yourself by following some common-sense e-shopper safety tips.

In addition, Visa also provides added protection to cardholders who shop online, by phone or mail, through the Visa E-Promise. The Visa E-Promise assures cardholders that if they have tried, and have been unsuccessful in resolving a dispute with an online, phone order or mail order merchant, they can contact their Visa card issuer directly to help resolve the credit card charge in question*. Get more information on the Visa E-Promise.

*Where the cardholder has lawfully cancelled their agreement with an online, phone, or mail order merchant; the item was not received; or the item is different from what was ordered.

1 Visa's Zero Liability Policy covers Canada-issued cards and does not apply to anonymous Visa Prepaid*, Visa Purchasing, Visa Corporate, Visa Commercial, or any transactions not processed by Visa. Visa Cardholders must notify their financial institution immediately of any unauthorized use. For specific restrictions, limitations and other details, please refer to your issuer cardholder documentation.

*A Visa Prepaid Card will be considered anonymous if the cardholder's identity has not been validated by the issuing financial institution (for example, a Visa Prepaid Gift Card).

2 Financial institutions may exclude from the Zero Liability policy a transaction made by a person authorized to transact business on the account and/or a transaction made by a cardholder that exceeds the authority given by the account owner.

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