|
-
Where can I get a Visa Debit card?
Visa Debit cards are are not yet available in Canada.
-
How does Visa Debit work online?
Upon selecting items for purchase, you will:
- proceed to the online checkout as you normally would
- select ‘Visa’ as the method of payment
- fill in necessary account information such as card number, expiry date, and the 3-digit code if applicable
- enter your Verified by Visa (VbV) password (if applicable) or wait while VbV is pressed automatically
The transaction will then be processed and completed.
 Back to top
-
How does a Visa Debit card work internationally?
Visa Debit cards are accepted at millions of merchants worldwide and can be used for purchases made in store, online over the phone and by mail anywhere Visa is accepted. International acceptance experience may vary from one country to another, and require either a PIN or signature to process transactions. When shopping outside of Canada look for the Visa acceptance mark.
Back to top
-
How does a Visa Debit card work for phone and mail orders?
You will need to provide necessary card information such as the card number, expiry date, and the 3-digit code to complete a transaction. Visa Debit purchases made by phone and mail are protected by Visas Layers of Security which include the 3-digit code, Address Verification Service and the Visa Zero Liability * policy, which protects cardholders from unauthorized use of their Visa cards.*
Back to top
-
Does a Visa Debit card work at ABMs?
In Canada
Yes. Visa Debit cards work at Canadian ABM's. Similar to other debit cards, you will insert the Visa Debit card into the ABM, enter your PIN, and select the desired function (withdraw cash, make deposits, transfer funds, check account balances) as you normally would.
Outside Canada
Visa Debit cards allow cardholders to debit funds directly from their bank account at more than 1.6 million ABMs around the world where Visa is accepted. Just look for the Visa acceptance mark.
Back to top
-
Is the PIN for the ABM the same as the PIN used to make a purchase?
Yes, the same PIN is used for both point-of-sale purchases and ABM transactions.
Back to top
-
How does a Visa Debit card work for items purchased in advance - for example hotel reservations?
A Visa Debit card can be used to make hotel reservations and other types of advance payments made prior to using a good or service. With a Visa Debit card, the amount authorized at the time of the reservation is deducted immediately from your bank account. A hotel room, for example, is paid for at the time of booking, regardless of how far in advance the room is reserved. A hotel may estimate the deduction based on:
- your intended length of stay at check-in time
- the room rate
- applicable taxes
At the end of the stay, when the final cost is calculated, the hotel may adjust the total, with funds either paid by or refunded to you. If a reservation is canceled, refunds are credited back to the account in accordance with the individual merchant's return/cancellation policy.
Back to top
-
How do refunds work for purchases made with a Visa Debit card?
The Visa Debit card used to make the purchase must be presented at the time of refund, which may take five to seven business days to be credited to your account.
Back to top
-
Does a Visa Debit card expire?
Yes. Shortly before your card expires, your financial institution will provide a replacement card with a new expiry date (in accordance with their individual business practices).The expiry date on Visa Debit cards is used to process mail order, telephone and online transactions and serves as a re-issue date for the card issuer.
Back to top
-
Does using a Visa Debit card within the US and pressing 'Credit' at the point-of-sale incur fees or interest?
No. In the U.S., selecting the 'Credit' option simply indicates a signature-based debit transaction - meaning no PIN is required. The purchase amount is still deducted from your bank account the same way it would be for other Visa Debit purchases.
Back to top
-
Can a Visa Debit card be used to get cash from an ABM?
Yes. A Visa Debit card can be used to withdraw cash from 1.6 million ABMs in 200 countries around the globe.
Back to top
-
Can a Visa Debit card be used to get cash back?
Yes. A Visa Debit card can be used to get cash back from merchants who offer this service within Canada.
Back to top
-
Can a Visa Debit card be used to pay bills?
Yes. A Visa Debit card can be used to pay bills online or through mail or telephone orders. There are two ways to pay bills with a Visa Debit card:
One-time payment
You can control when and how much you pay either by initiating payments through the biller's website, by calling the biller directly, or through online banking.
Automatic recurring payment
A Visa Debit card can be set up for payment of recurring bills. This ensures bills are paid on time, without you having to think about them. The pre-authorized amount can be fixed or can fluctuate if the billing amount varies from month to month. Sufficient funds must be in the account when payments are deducted. Automatic bill payment can help you track and manage expenditures because every bill paid with a Visa Debit card is itemized on the your monthly and/or online bank statement.
Back to top
-
Can Canadian chip-enabled Visa Debit cards be swiped at Canadian merchants that don't have a chip & PIN terminal?
No. While all Visa Debit cards have a magnetic stripe that can be swiped at international merchant locations that don't have chip-reading terminals, Visa Debit cards can only be processed in Canada when a merchant is chip & PIN enabled.
Back to top
-
Why would I ‘sign’ instead of entering my PIN for Visa Debit transactions in the U.S.?
Merchants in the U.S. typically use magnetic stripe technology - not chip & PIN terminals - to process Visa transactions. Visa Debit cards will be swiped and in locations where PIN pads are not available, you may be asked to swipe your card and enter your PIN.
Back to top
-
Why do some Visa Debit card transactions require neither a signature nor a PIN?
Some merchants offer Visa's 'No Signature Required' service, which helps speed up checkout by allowing you to make purchases of up to $25 (including taxes) without having to sign or enter a PIN.
Online, telephone, and mail order purchases are also completed without a signature or PIN.
Back to top
-
What happens if a Visa Debit card is used fraudulently?
The Visa Zero Liability * policy provides you with protection against fraud for purchases made in-store (where Visa Debit is accepted), online, over the phone, by mail and internationally. Under the Visa Zero Liability policy, you pay $0 for purchases made through unauthorized card use. You should report unauthorized transactions to your card issuer immediately. Within two business days of notifying your card issuer, they are obligated to provide provisional credit and replace the amount under dispute, in most circumstances. You should be aware that transactions in question must be posted to an account before provisional credit is issued. For details, please consult your issuer.
Back to top
-
How can I protect myself from the risk of fraud?
There are a number of relatively simple ways you can help prevent fraud:
- Sign the Visa Debit card.
- Protect the PIN and don’t reveal it to anyone, not even the card issuer.
- Protect the 3-digit code on the back of the card. The code should only be provided to merchants to authorize transactions when the cardholder has initiated the sale or for card not present transactions.
- Report lost or stolen cards to the card issuer immediately.
- Review monthly statements and report any potentially fraudulent charges to the card issuer immediately.
Back to top
|
