Card Issuers will ensure that administrators are fully trained on the various program and administration tools and reporting functions, and will work closely with administrators to help educate cardholders using training aids and user guides.

Once a program is up and running, ongoing support from the card Issuer can help make adjustments to ensure the program fully meets expectations. Visa and its Issuers also offer a collection of Best Practices reports, including:

• Guidelines to assist with managing Visa Meetings card-related commodity tax compliance
• Tools to benchmark a company’s procurement and payment processes against Best Practices, including improvement recommendations

Cardholders enjoy 24-hour toll-free access to global customer assistance services, including lost/stolen card reporting, cardholder inquiries, and emergency card replacement within 24 hours anywhere in North America.

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