Visa Canada abides by the voluntary Code of Conduct for the Credit and Debit Card Industry, introduced by the Minister of Finance on May 17, 2010.
To review a copy of the Code, please visit the FCAC website at:
In addition to Visa's commitment to comply with the Code of Conduct, there is an independent government agency that monitors the payment card networks. The Financial Consumer Agency of Canada (FCAC) oversees payment card networks, such as Visa, to monitor compliance with the Code.
The FCAC will determine whether the payment card network is in compliance. It will not, however, resolve individual complaints.
The following documents have been produced by the FCAC to help merchants, issuers and consumers understand the implications of the Code. Please click on the relevant links to learn more and contact the FCAC directly if further clarification is required.
For more information about the FCAC, please visit www.fcac-acfc.gc.ca.
Visa has an established process for managing potential Code of Conduct compliance violations. If you have a complaint about a particular element of the Code of Conduct, please follow the process below:
The complaint form can be downloaded completed by hand and sent to Visa by either scanning, emailing, faxing or mailing the completed form. You may also request a hard copy of the form by contacting us.
Contact details for Visa Canada are as follows:
Ask Visa Canada
77 King Street West, Suite 4400
Write to: Financial Consumer Agency of Canada
6th Floor, Enterprise Building
427 Laurier Ave. West
Ottawa, ON K1R 1B9
For information and to review Visa’s Interchange Rates, click here.