Program Terms & Conditions

Visa Infinite Privilege Concierge

The goods and services cardholders request or otherwise choose to obtain through the Visa Infinite Privilege Concierge Service are provided by various third party service providers unrelated to Visa. Visa does not endorse, review or qualify these service providers. Visa makes no representations or warranties (either express or implied) about, and assumes no responsibility or liability for these service providers or the goods and services that may be obtained through the Visa Infinite Privilege Concierge. Neither Visa nor the Issuer is responsible for any claims or damages arising from use of any benefits or services provided by a third party. Visa cannot guarantee the successful fulfillment of cardholders’ requests in all instances. There is no fee for the Concierge’s services, however cardholders are responsible for the cost of any goods or services (including any related fees or costs) authorized by the cardholder and purchased by the Visa Infinite Privilege Concierge on the cardholder’s behalf. All costs will be charged directly to the cardholder’s Visa Infinite Privilege card.

Global Airport Lounge Access - Priority Pass™

Cardholders must enroll for this benefit through the Visa Infinite Privilege website or through the Visa Infinite Privilege Concierge, and must have a valid Visa Infinite Privilege card linked to their Priority Pass membership at all times. Six lounge visits are complimentary per membership year for the enrolled cardholder to use for themselves or for their guests. Membership includes access to any airport lounge participating in Priority Pass’ lounge access program. To access a lounge, cardholder must show a valid Priority Pass membership card. All additional visits beyond the complimentary visits are subject to a fee of $32 USD (subject to change) per person per visit. Applicable lounge access charges will be billed to the Visa Infinite Privilege card connected to cardholder’s Priority Pass membership. Priority Pass membership will be cancelled if your Visa Infinite Privilege card is cancelled, or is no longer linked to your Priority Pass membership. Unless cancelled, Priority Pass membership automatically renews on its anniversary date. To view a full list of participating airport lounges, their facilities, opening times and restrictions cardholders can visit www.prioritypass.com. Enrolled cardholders are subject to Terms and Conditions for the global lounge membership program and the individual lounge operators'; terms of use for the participating lounges visited, available at www.prioritypass.com. Priority Pass’ Terms and Conditions will be sent to cardholder upon enrolment. The Airport Lounge Access services are provided by Priority Pass and neither Visa nor the Issuer is responsible for any claims or damages arising from use of the Airport Lounge services. Visa reserves the right to modify or cancel this offer at any time and without notice.

Priority Pass FAQ’s

1. How will my personal information provided during the enrollment process be used?
   Your information will only be used for the provision of airport lounge services (see Visa’s Privacy Notice at https://www.visa.ca/en_CA/legal/global-privacy-notice.html and Priority Pass’ privacy policy at https://www.prioritypass.com/en/privacy-notice for more details about how your personal information is stored and used). Please note that your credit card information will not be stored by Visa Canada and will only be charged by Priority Pass in the event that you surpass your 6 complimentary airport lounge visits or guest charges as required.
    
2. Will my credit card be charged? What are the fees?
   As a Visa Infinite Privilege cardholder, you have access to 6 complimentary airport lounge visits per membership year. Each member and accompanying guest(s) visit applies against the free visit allowance. After the free visits have been used, a fee of $32 (subject to change) per person, per visit will be charged to your Visa Infinite Privilege credit card, as per the terms & conditions of your Visa Infinite Privilege Global Airport Lounge Access Program. For additional information on lounge allowances and requirements, please see Priority Pass terms of use https://www.prioritypass.com/en/terms-of-use.
   
   
3. How long will it take for me to receive my Priority Pass Membership Kit after I provide my consent?
   Within 2-3 business days, you will receive a Priority Pass Welcome email, that will provide you with your Priority Pass membership number and instructions on how to download the Priority Pass app, so you can start using the benefit right away.  Your Priority Pass Membership Kit containing your personalized Priority Pass membership card will be produced within 14 business days of the processing of your enrolment into the program and then mailed to the mailing address that you have registered on file with Visa Infinite Privilege Concierge. Although we cannot guarantee exactly when your kit will arrive, based on experience, delivery time is estimated to between 10-15 business days.
   
   
4. How do I confirm that I have the correct mailing address on file with Visa Infinite Privilege Concierge?
   Please confirm the mailing address that you have on file with the Visa Infinite Privilege Concierge to ensure that you receive your physical membership card in an expedited manner. Your address on file can be updated by calling the Visa Infinite Privilege Concierge at 1-855-822-1240.
   
   
5. Is the Membership Card the only way that I can access the lounges?
   While your physical membership card is your primary access into lounges, a digital membership card is also available, giving you access to the majority of our 1,2000+ lounges with the simple scan of your mobile device. You will be required to download the Priority Pass app from the App Store (IOS, Android or Blackberry) and register on www. prioritypass.com. The digital membership card is then available for viewing in the Priority Pass app. Please note that while most lounges will be able to provide access through the digital membership card, some lounges require the physical membership card for entry; as such, it is important to always carry your physical Priority Pass membership card with you.
   
   
6. What is your policy/fees for taking guests into a lounge?
   You can use your complimentary visits for yourself and guests. Please note that each person that accesses a lounge will either count against your complimentary visit allowance or will be subject to the per visit fee of $32 USD (subject to change). (As a Visa Infinite Privilege cardholder, you have access to 6 complimentary airport lounge passes per membership year, after which a fee of $32 USD (subject to change) per incremental visit will be charged to your Visa Infinite Privilege credit card, as per the terms & conditions of your Visa Infinite Privilege Global Airport Lounge Access Program.) For additional information on lounge allowances and requirements, please see Priority Pass terms of use http://www.prioritypass.com/Terms-of-use.cfm.
   
   
7. Can someone else use my card to gain access?
   No. Your membership card is only valid for the member stated on the card.
   
   
8. Can complimentary visits be transferred to the next membership year?
   No. The 6 complimentary visits provided to you as a Visa Infinite Privilege cardholder are not transferable to the following membership year.
   
   
9. What happens if my Priority Pass membership card has been lost or stolen?
   Lost, stolen or damaged Priority Pass cards are to be reported immediately to Priority Pass who will provide a replacement card. Priority Pass can be contacted at 1 800 352 2834.
   
   
10. What if I need additional information regarding the Priority Pass Program?
    For additional program details, please see program FAQs at https://www.prioritypass.com/en/terms-of-use or call Priority Pass at 1 800-352-2834.
    

Airport Benefits & Services – Toronto, Montreal, Vancouver & Ottawa

You must be an eligible Visa Infinite Privilege cardholder with a valid Visa Infinite Privilege card to take advantage of the Visa Infinite Privilege Airport Benefits & Services. Visa Infinite Privilege Airport offer is subject to availability. Discounts and benefits are non-transferable and discounts cannot be combined with any other offer or discount. Visa reserves the right to modify or cancel this offer at any time and without notice. For more information please visit www.visainfinite.ca/privilege. The Visa Infinite Privilege Airport Benefits & Services are as follows:

1. Toronto City Airport Terminal
   Dedicated Priority Security Lane entrance is available for Visa Infinite Privilege cardholders at the Domestic and Trans-border checkpoints only. Processing times cannot be guaranteed. The services are provided at Toronto City Airport Terminal by its operators and suppliers; neither Visa nor the issuer of the card is responsible for any claims or damages arising from use of the Toronto City Airport Terminal services. Dedicated Priority Security Lane access is available for Visa Infinite Privilege cardholders only at all Domestic and Trans-border checkpoints. Priority Security Lanes are open during airport hours and are not subject to black-out periods.
   
   
2. Montreal-Trudeau International Airport
   Dedicated VIP security fast track lane is available for Visa Infinite Privilege cardholders only at International, Domestic and Trans-border checkpoints and Valet parking discount of 10% will be applied at point of sale (POS) when paid for with a valid Visa Infinite Privilege card. Discount applies before taxes and cannot be combined with any other offer. The services are provided by Aéroports de Montréal and neither Visa nor The Issuer is responsible for any claims or damages arising from use of the Montreal Parking Authority services.
   
   
3. Vancouver International Airport
   Dedicated VIP security FasTrack entrance is available for Visa Infinite Privilege cardholders only at Domestic, Trans-border and International checkpoints. Vancouver Airport Authority FasTrack entrance generally available during peak times only; hours are subject to change. Processing times cannot be guaranteed. Valet parking discount of 20% will be applied at POS when paid for with a valid Visa Infinite Privilege card. Discount applies before taxes and cannot be combined with any other offer. Dedicated Visa Infinite Privilege Limo/Taxi line is available at Domestic, Trans-border and International arrival areas. Dedicated parking spots are based on a first-come, first-serve basis. This offer is subject to Vancouver Airport Privacy Policy. The services are provided by Vancouver Airport Authority or its operators and suppliers neither Visa nor the Issuer is responsible for any claims or damages arising from use of the Vancouver Airport Authority services.
   
   
4. Ottawa International Airport
   You must be an eligible Visa Infinite Privilege cardholder with a valid Visa Infinite Privilege card to take advantage of the Visa Infinite Privilege Ottawa Airport Benefits. These benefits are subject to availability. Discounts and benefits are non-transferable. Visa reserves the right to modify or cancel this offer at any time and without notice.Dedicated VIP Priority Lane entrance is available for Visa Infinite Privilege cardholders at the Domestic/International checkpoint only. Processing times cannot be guaranteed. Dedicated parking spots are based on a first-come, first-serve basis. This offer is subject to Ottawa Airport Terms of Use. The services are provided by Ottawa Airport Authority or its operators and suppliers; neither Visa nor the issuer of the card is responsible for any claims or damages arising from use of the Ottawa Airport Authority services. A 20% discount off the standard parking fee is available to Visa Infinite Privilege Cardholders who pay using their Visa Infinite Privilege cards at parking booths staffed by attendants. Discount applies before taxes and cannot be combined with any other offer.
   

Visa Infinite Luxury Hotel Collection

Important for bookings during COVID-19 (until further notice): there may be restrictions or closures of hotel facilities including food and beverage, spa and others. Such restrictions or closures may inhibit the hotel’s ability to fulfill some of the Visa Premium benefits as stated below. For more information please click here.  Please note that during this time we are unable to match rates through our Best Rate Guarantee.

For full program terms and conditions please visit www.visaluxuryhotelcollection.com.

Guests who use their Visa Infinite Privilege card to reserve and pay for their stay at a Hotel Collection property through www.visainfinite.ca/privilege will automatically enjoy the following seven exclusive benefits:

• Best Available Rate Guarantee (Temporarily unavailable)
• Automatic room upgrade upon arrival, when available
• 3PM check-out, when available
• Complimentary continental breakfast
• Free in-room Internet
• $25 food or beverage voucher
• VIP Guest Status
  

1. BEST AVAILABLE RATE GUARANTEE
   Please note: During COVID-19 (until further notice), we are unable to match rates through our Best Available Rate Guarantee.
   
   
2. ROOM UPGRADE
   Upon availability at check-in, you will be upgraded to the next highest room class for the duration of your stay.
   
   
3. LATE CHECKOUT
   Late checkout is available upon request, upon availability by the hotel. At the time of check-in, or during the course of your stay, you may contact the front desk and request late checkout up to 3pm.
   
   
4. CONTINENTAL BREAKFAST DAILY
   For the length of your stay, you and one guest will receive complimentary continental breakfast daily. If the hotel does not offer continental breakfast, they will offer another dining or other benefit of equal value.
   
   
5. INTERNET ACCESS
   Upon check-in you will be provided with complimentary in-room internet access, if available, for the duration of your stay.
   
   
6. $25 FOOD/BEVERAGE VOUCHER OR CREDIT
   During your hotel stay you will receive one $25 voucher at check-in good for food/beverage within the hotel or a $25 credit at check-in. Limit of one $25 credit per room, per stay. A stay is defined as consecutive nights spent at the same hotel, regardless of check-in/check-out activity. Any charges over and above the credit described above will be applied directly to your account to settle upon departure. Credit has no cash value and is not valid on room rate or third party services.
   
   
7. VIP GUEST STATUS
   As a guest through the Visa Infinite Luxury Hotel Collection, you will be recognized within the hotel as a VIP Guest. VIP Guest services and amenities differ by property.Visa reserves the right to modify or cancel this offer at any time and without notice. The Visa Infinite Luxury Hotel Collection benefits and services are provided by the individual hotels or their operators and suppliers; neither Visa nor the Issuer is responsible for any claims or damages arising from use of the Visa Infinite Luxury Hotel Collection.

Visa Infinite Dining Series

Offers are available to Visa Infinite and Visa Infinite Privilege cardholders only. Limit of 6 tickets per cardholder, and tickets are subject to availability. Call 1-888-711-9399 for tickets, which may be refunded, at the cardholder’s request, up to 4 days before the event date. Cancellations made less than 4 days prior to the event date are non-refundable. Events may be modified or cancelled, by Visa, in whole or in part at any time, for any reason, without prior notice or liability to any person. Advertised chefs and sommeliers may change without notice. Seating requests and special dietary restrictions and allergies will be considered when requested at booking, but cannot always be accommodated. Please drink responsibly. Venues are not conducive to young children.

Visa Infinite Wine Country Program - Canada

Eligible Visa Infinite and Visa Infinite Privilege cardholders must be legal drinking age to participate in this benefit. Reservations are mandatory for the wineries that are flagged by a star [*] on visainfinite.ca. Please contact the winery directly for reservations, hours of operation, blackout dates and other details. Tours, tastings, selection of merchandise, including wine, may be subject to availability. Eligible Visa Infinite and Visa Infinite Privilege must be presented at winery and used for any program-related purchases. Wine experiences may be modified or cancelled, by Visa or wineries, in whole or in part at any time, for any reason, without prior notice or liability to any person. Please drink responsibly. Venues are not conducive to young children.

Visa Infinite Screening Series

Offers are available to eligible Canadian Visa Infinite or Visa Infinite Privilege cardholders as indicated only. The number of tickets per cardholder per event will be limited, and tickets are subject to availability. Tickets will be made available only at the on-sale time listed for each event. Events may be modified or cancelled, in whole or in part at any time, for any reason, without prior notice or liability to any person. Screenings are overbooked to ensure capacity. Visa is not responsible for overbooking. In the event that a screening is at capacity, cardholders and their guests may be issued passes valid for 1 screening of the film or another film each during its theatrical engagement.

Please click here for Frequently Asked Questions on the Visa Infinite Screening Series.

Visa Infinite Privilege Troon Golf Benefit Terms & Conditions

You must be an eligible Canadian Visa Infinite Privilege cardholder with a valid Visa Infinite Privilege card to take advantage of the Visa Infinite Privilege Troon Golf Benefit.  The Visa Infinite Privilege Troon Golf Benefit may be cancelled if your Visa Infinite Privilege card is cancelled.  By reserving through Troon, the cardholder consents to be bound by all the terms and conditions, as stated herein through the Visa Infinite Privilege Troon Golf Benefit, as well as the Troon Rewards® Terms and Conditions and the Troon Privacy Policy.  Troon, Visa and its Issuers, or any of its Concierge providers, are not responsible for any claims or damages arising from this offer.  Troon and Visa reserve the right to modify or cancel this benefit at any time without notice.  Should you require assistance enrolling for this benefit, please call the Concierge on 1-855-822-1240. 

Privé Course Access:

Canadian issued Visa Infinite Privilege cardholders are invited to reserve tee times at participating Troon Privé private clubs at a rate of $99 USD (+ Tax where applicable, and subject to change) per player per round. Cardholders may bring up to three guests at the same rate on each tee time they make and may play each Troon Privé course up to two times per calendar year.  Request a round by using the form provided at offer.troongolfrewards.com/visainfiniteprivilege (Restrictions on course availability may apply).  

An eligible Canadian issued Visa Infinite Privilege credit card is required for tee time reservations and must be used for payment.

Elevated Troon Rewards Status:

• Canadian-issued Visa Infinite Privilege credit cardholders are entitled to receive complimentary Gold Status in the Troon Rewards program upon enrollment into Troon Rewards via the Visa Infinite Privilege Troon website. Existing Troon Rewards members who register via the Visa Infinite Privilege Troon website will be upgraded to the next membership level.
• At the Gold and Platinum membership levels, the cardholder will be entitled to a 15% and 20% discount respectively on golf fees reserved on the Visa Infinite Privilege Troon website or on merchandise purchases made at the golf properties when using their Visa Infinite Privilege credit card.