FAQ for Visa Click to Pay - easy, smart and secure online checkout

Visa Click to Pay is Visa’s online checkout experience built on the latest ecommerce industry specifications – EMV Secure Remote Commerce. To make a purchase, you’ll no longer have to enter 16-digit primary account numbers, look up passwords or fill out long forms. To enjoy this easy, smart and secure online checkout experience simply click to pay with Visa when you see the Click to Pay icon where Visa is accepted.

Visa Click to Pay is available in more than half a million online stores in Canada, and other geographies around the world. Just look for the icon when you check out at your favorite participating online stores where Visa is accepted to enjoy an easy, smart and secure online checkout.

Currently, Visa, Mastercard and American Express are participating in Click to Play. Look for the Click to Pay icon and the acceptance marks of these brands at online stores where they’re accepted.

Yes, you can click to pay with your Visa cards on internet-enabled mobile devices when you see the Click to Pay icon  where Visa is accepted.

To get started, look for the Click to Pay icon when you check out at participating online stores and pay with Visa, Mastercard or American Express cards, wherever they are accepted.

 

Alternatively, you can set up your Visa cards for Click to Pay by:

1. Looking for and selecting the Click to Pay icon at online stores that accept Visa
2. Setting up your Visa card on your participating issuing bank’s website or app
3. Visiting the Visa Click to Pay consumer portal

For your Visa cards, please contact Visa support at [email protected] or call customer support.

We share your personal information with participating card networks, service providers and merchants to facilitate the checkout experience. For more on how Visa collects, protects and shares your personal information, please see our Privacy Notice.

Please contact the merchant for help with your purchase.

Visa doesn’t provide an alert service for transactions. Please check with your financial institution to see if they do.

With the new checkout option, cards from other payment networks like Mastercard or American Express, may not be available. We recommend you contact Mastercard and American Express to manage or set up those cards. You can also set up or manage your cards during checkout at participating merchants.

• Mastercard customer support: 1-833-271-9871
• American Express customer support: call the number on the back of your card

In the experience, select the user icon in the top right corner on the Review & Confirm screen. Then select Sign Out to no longer be remembered. You’ll need to re-enter your email address and verify your identity the next time you want to click to pay with Click to Pay.

This could be for several reasons. For example:

1. You’ve made too many failed attempts using your one-time code
2. For your safety, we need more information

For help using Visa Click to Pay, please contact Visa support at [email protected] or call customer support.

After a short period of inactivity or if you close your browser window, you’ll be automatically signed out of your session. To continue, you’ll need to start your session again.

You can make changes to your Visa card and related information on Visa Click to Pay:

1. When you check out at merchants that accept Visa and display the Click to Play icon 
2. On the Visa Click to Pay consumer portal page

If you’re having trouble setting up your Visa card on Visa Click to Pay, and don’t find the help you need here, please contact Visa support at [email protected] or call customer support.

For non-Visa cards, please contact the customer support for that card network.

We'd hate to see you go. Please contact us if there's anything we can do to help. Select Delete Card in the experience or Visa Click to Pay consumer portal page to remove your Visa card from Visa Click to Pay. Sign in to this page to remove all your cards and information from our system. For non-Visa cards, go to the supporting website for the corresponding network.

Yes, you can choose to enable this feature by selecting Remember Me. Then you can skip entering your email and a one-time code to access the cards you set up for Visa Click to Pay. It’s a great way to make your checkout experience even faster and easier—you won’t have to enter your 16-digit card number and other payment information. ‘Remember Me’ works for all merchant websites displaying the Click to Pay icon  where Visa is accepted. This feature is not recommended for shared devices.

By selecting Remember Me, Visa will remember you on that browser and device and you can skip verification on that device and browser the next time you click to pay with Visa. This means that you’ll be able to see the Visa cards, email, names, phone numbers, and addresses you set up on Visa Click to Pay and you won’t need to enter a one-time code to check out. For your security, we’ll still ask you to re-verify in certain situations such as updating your personal info. 

Go to My Device Settings to change your settings at any time. This feature is not recommended for shared devices.

We’ve evolved the Trust this Device feature into Remember Me to improve your checkout experience. Previously, you had to choose ‘Remember me’ to be remembered on the device and also choose ‘Trust this Device’ (or ‘Stay Signed In’) to be able to skip entering a one-time code in order to check out. Now you can do this by simply turning on Remember Me. You can adjust your Remember Me settings anytime by signing in to the Visa Click to Pay consumer portal, and going to the My Device Settings section on the My Card Details screen.

You may see updates to your saved cards as we aim to bring you an easy, smart and secure online checkout wherever you see the Click to Pay icon . Some existing Visa Checkout users may need to re-verify themselves through one-time codes when clicking to pay for the first time. All Visa cards stored in your Visa Checkout account will be available for use where Visa is accepted. You can set up new cards to pay with Visa Click to Pay at a participating online store at checkout.

Visa will only transfer your Visa cards to Visa Click to Pay. If you have American Express or Mastercard cards, you’ll just need to set up your card the first time you use it with Click to Pay.