You may update your phone number on the Visa Click to Pay consumer portal to make sure you receive the one-time code. Follow steps below to update your mobile phone number.
- Login on Visa Click to Pay consumer portal with the email address associated with Click to Pay
- Enter the one-time code sent to your email address and / or phone
- Head to the “My Address Book” section and edit phone numbers – you may need to edit all phone numbers associated with your cards’ billing addresses
If the number on your profile is correct and you are still experiencing issues receiving the one-time code, this could be because your service carrier is blocking SMS alerts. We recommend that you check with your service carrier and review the SMS settings to allow notifications from short code 86301.
Please note that when you request a one-time code to be sent to your mobile number, for your convenience Visa also sends the one-time code to your email address associated with Visa’s Click to Pay. To ensure you are able to continue with your payment using Click to Pay, you could also check your email.