FAQ for Visa Click to Pay – easy, smart and secure online checkout

Visa Click to Pay is Visa’s online checkout experience built on the latest ecommerce industry specifications – EMV Secure Remote Commerce. To make a purchase, you’ll no longer have to enter 16-digit primary account numbers, look up passwords or fill out long forms. To enjoy this easy, smart and secure online checkout experience simply click to pay with Visa when you see the Click to Pay icon where Visa is accepted.

Visa Click to Pay is available in more than half a million online stores in the United States, and other geographies around the world. Just look for the Click to Pay icon when you check out at your favorite participating online stores where Visa is accepted to enjoy an easy, smart and secure online checkout.

Currently, Visa, Mastercard and American Express are participating in Click to Pay. Look for the Click to Pay icon and the acceptance marks of these brands at online stores where they’re accepted.

Yes, you can click to pay with your Visa cards on internet-enabled mobile devices when you see the Click to Pay icon where Visa is accepted.

For your Visa cards, please contact Visa support at [email protected] or call customer support.

Look for this icon when you check out at participating online retailers to get started and pay with your Visa, Mastercard or American Express cards, wherever they are accepted. Specifically, you can set up your Visa cards for this easy, smart and secure online checkout:

1. At merchants that accept Visa and display this icon
2. When you set up your Visa card on your participating issuing bank’s website or app
3. On Visa’s enrollment page

For your Visa cards, please contact Visa support at [email protected] or call customer support.

We share your personal information with participating card networks, service providers and merchants to facilitate the checkout experience. For more on how Visa collects, protects and shares your personal information, please see our Privacy Notice.

You may encounter an extra security prompt during checkout to confirm that you are the authorized cardholder. Learn more about Verified by Visa.

Please contact the merchant for help with your purchase.

Visa doesn’t provide an alert service for transactions. Please check with your financial institution to see if they do.

With the new checkout option, cards from other payment networks like Mastercard or American Express, may not be available. We recommend you contact Mastercard and American Express to manage or set up those cards. You can also set up or manage your cards during checkout at participating merchants.

• Mastercard customer support: 1-833-271-9871
• American Express customer support: call the number on the back of your card

In the experience, select the user icon in the top right corner on the Review & Confirm screen. Then select Sign Out to no longer be remembered. You’ll need to re-enter your email address and verify your identity the next time you pay with Click to Pay.

This could be for several reasons. For example:

1. You’ve made too many failed attempts using your one-time code
2. For your safety, we need more information

For help using Visa’s easy, smart and secure online checkout with your Visa card, please contact Visa support at [email protected] or call customer support.

After a short period of inactivity or if you close your browser window, you’ll be automatically signed out of your session. To continue, you’ll need to start your session again.

For your convenience and to ensure you are able to easily access the one-time code on the device you are using while paying, we send the code to both your phone and email. You can use the code sent to either your phone or email to complete your purchase. 

You may update your phone number on the Visa Click to Pay consumer portal to make sure you receive the one-time code. Follow steps below to update your mobile phone number.

• Login on Visa Click to Pay consumer portal with the email address associated with Click to Pay
• Enter the one-time code sent to your email address and / or phone
• Head to “My Address Book” section and edit phone numbers – you may need to edit all phone numbers associated with your cards’ billing addresses 

If the number on your profile is correct and you are still experiencing issues receiving the one-time code, this could be because your service carrier is blocking SMS alerts. We recommend that you check with your service carrier and review the SMS settings to allow notifications from short code 86301.   

Please note that when you request a one-time code to be sent to your mobile number, for your convenience Visa also sends the one-time code to your email address associated with Visa’s Click to Pay. To ensure you are able to continue with your payment using Click to Pay, you could also check your email. 

The security of your information in Visa’s Click to Pay is extremely important to us. To ensure the security of your information, our fraud and risks systems prevent access to the information after a certain number of log-in attempts with an incorrect one-time code.

Please wait for some time and trying logging in again.

You can make changes to your Visa card and related information for Visa’s easy, smart and secure online checkout:

1. When you check out at merchants that accept Visa and display the icon
2. On the Visa’s enrollment page

If you’re having trouble setting up your Visa card for the new online checkout experience, and don’t find the help you need here, please contact Visa support at [email protected] or call customer support.

For non-Visa cards, please contact the customer support for that card network.

Select Delete Card in the experience or Visa Click to Pay consumer portal to remove your Visa card from Visa Click to Pay.

We hate to see you go. You can delete your Visa Click to Pay profile at our consumer portal. Once you sign in successfully, you can request to delete your account and remove your information from our system. If you have non-Visa cards, please go to the supporting website for the corresponding network. Please note that once your request is submitted, you will not be able to access your information on Visa Click to Pay.

Yes, you can choose to enable this feature by selecting Remember Me. Then you can skip entering your email and a one-time code to access the cards you set up for Visa Click to Pay. It’s a great way to make your checkout experience even faster and easier—you won’t have to enter your 16-digit card number and other payment information. ‘Remember Me’ works for all online store websites displaying the Click to Pay icon where Visa is accepted. This feature is not recommended for shared devices.

By selecting Remember Me, Visa will remember you on that browser and device and you can skip verification on that device and browser the next time you click to pay with Visa. This means that you’ll be able to see the Visa cards, email, names, phone numbers, and addresses you set up on Visa Click to Pay and you won’t need to enter a one-time code to check out. For your security, we’ll still ask you to re-verify in certain situations such as updating your personal info. 

Go to My Device Settings to change your settings at any time. This feature is not recommended for shared devices.

We’ve evolved the Trust this Device feature into Remember Me to improve your checkout experience. Previously, you had to choose ‘Remember me’ to be remembered on the device and also choose ‘Trust this Device’ (or ‘Stay Signed In’) to be able to skip entering a one-time code in order to check out. Now you can do this by simply turning on Remember Me. You can adjust your Remember Me settings anytime by signing in to Visa Click to Pay consumer portal and going to the My Device Settings section on the My Card Details screen.

You may see updates to your saved cards as we aim to bring you an easy, smart and secure online checkout wherever you see the Click to Pay icon . Some existing Visa Checkout users may need to re-verify themselves through one-time codes when clicking to pay for the first time. All Visa cards stored in your Visa Checkout account will be available for use where Visa is accepted. You can set up new cards to pay with Visa Click to Pay at a participating online store at checkout. Visa will only transfer your Visa cards to Visa Click to Pay. If you have American Express or Mastercard cards, you’ll just need to set up your card the first time you use it with Click to Pay.