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Assistance is a phone call away

All Visa cardholders may report a lost or stolen card

Call us toll-free

Reporting a lost or stolen card is simple

Visa helps you every step of the way.

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A Visa representative will block your card if you know your number then connect you to your bank.

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Visa can work with your Bank to expedite the replacement of your card and ship it globally within 24 to 72 hours.

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Toll-free numbers are supported 24 hours a day, seven days a week. Language support is available for 30+ languages.

Contact us

Wherever you are, operators are standing by.

  • Cardholders in the U.S and Canada can call Visa Global Customer Care Services at 1-800-847-2911.
  • Outside US and Canada, cardholders can call collect using local operator 1-303-967-1096, or alternatively call your local toll-free number.
  • For the hearing impaired, please call 1-800-TDD-1213 in the US or Canada or 1-305-278-4285 or 1-512-865-2002 in all other countries.

Emergency Card Replacement and Cash Disbursement

If your card is lost or stolen, a representative at Visa Customer Service (1-800-847-2911 or call collect at 1-303-967-1096) will work with you to arrange a convenient location for you to pick up your emergency replacement card, or will make arrangements for direct delivery.

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