Responding to Disputed Charges
Although most sales transactions are processed, posted and paid for with few problems, Visa has an efficient process for settling disputes.
Step 1: A cardholder disputes a transaction
A cardholder contacts their issuer to question a charge on their billing statement.
Step 2: Find the transaction receipt
Your acquirer contacts you for an accurate copy of the transaction record.
Step 3: Send a copy to your acquirer
Promptly fax or mail an accurate, legible copy to keep the process on track.