Visa congratulates 2018 Global Service Quality Awards recipients

The client performance program spotlights innovation in payments, operational efficiency and cardholder satisfaction.

Visa’s Global Service Quality Awards (GSQA) is an annual client performance program honoring some of Visa’s highest-performing acquirers, issuers, and issuer processors that meet eligibility requirements in key areas such as fraud reduction, authorization and proliferation of innovative payment products, such as Visa Direct and Visa Token Service (VTS).

The GSQA client performance program spotlights metrics focused on enabling clients to operationalize insights in the pursuit of meaningful growth. Solely based on quantitative, measurable criteria, fewer than 1% of VisaNet clients achieve this honor.

The Future of Payments

Payments are changing with new players, experiences and expectations. A significant portion of Visa’s volume is now digital, and many market trends are affecting how our clients do business. Remaining agile and open to innovation are keys to success in a changing payments landscape.

In Canada, card-not-present transactions are growing at nearly eleven times the rate of face-to-face transactions – one of the highest growth rates in the developed world1.

As ecommerce and mobile payments continue their rapid growth among Canadian consumers, Visa is continually looking for ways to make those digital transactions safer and more secure. One way is by offering security technology, called tokenization, that Visa implements through Visa Token Service (VTS).

The Visa Token Service replaces a cardholder’s payment account information with a unique digital identifier (a “token”). The token can be used for payment processing (including at point of sale, online and for stored card transactions), making digital payments more secure for everyone, everywhere.

Visa Direct is enabling a fundamental shift in the way money moves around the world, facilitating payments to over a billion cards worldwide through Visa clients and allowing consumers fast access to funds . Visa Direct is also helping consumers in emerging markets, allowing them to use their enabled mobile applications to “conveniently push” money to business accounts for payment of goods and services.

GSQA recipients exemplify the Visa-client relationship, fulfilling our brand promise through excellence in innovation, operational efficiency and cardholder satisfaction. In honor of putting cardholders at the center of their strategies, we recognize and congratulate recipients of the2018 Visa Global Service Quality Awards.