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Be aware of any email message that requests personal data—such as passwords, PINs or your social security number—or sends you to a website that asks for such information. These messages may involve the illegal practice of “spoofing,” or forging an email address to resemble another, legitimate address and business. Remember to never send personal information via an email. If you have received an email that spoofs Visa, please notify Visa of the specifics of the illegal email.

It's important for consumers to know that Visa will not call or e-mail cardholders to request their personal account information. Visa call centers do not initiate outbound telemarketing calls. Consumers should not respond to any e-mails or phone calls with requests for any personal card information and are advised to immediately report the situation to local law enforcement as well as the financial institution that issued their card. Cardholders should also know that Visa's zero liability fraud policy ensures that they are not held responsible for any unauthorized purchases.

Visa’s Zero Liability Policy does not apply to certain commercial card and anonymous prepaid card transactions or transactions not processed by Visa. Cardholders must use care in protecting their card and notify their issuing financial institution immediately of any unauthorized use. Contact your issuer for more detail.

If you are a customer or vendor experiencing, or being affected by, a security incident that is caused by, or may impact, a Visa product or service, please email [email protected].

When you pay at the pump, some card issuers place a "hold" on their cardholders' funds in anticipation of the final transaction amount, to help ensure their cardholders' accounts do not become overdrawn. Gas merchants do not place account holds. If you have questions about a hold on your account related to a fuel purchase transaction, please contact your card issuer.

Gas merchants account holds and account alerts: Account deductions may not be applied immediately when the final amount isn't known. Visa has established these processes to protect Visa Debit card issuers, merchants and cardholders. This occurs most often when meeting consumer demand for payment conveniences, such as pay-at-the-pump fueling.

For example, if you use your Visa Debit card at a restaurant, your card may be authorized before the gratuity is applied. For these types of purchases, Visa Debit card issuers may earmark cardholder funds to cover the estimated cost of the transaction. This process, known as a "hold," safeguards both cardholders and merchants. It ensures cardholders don't spend more money than they have and merchants are paid for the transaction. While most transactions have a hold of less than 24 hours, Visa protects cardholders by requiring issuers or financial institutions to remove all holds within 72 hours.

While most transactions have a hold of less than 24 hours, Visa protects cardholders by requiring issuers or financial institutions to remove all holds within 72 hours or less.

Some account alert amounts may not reflect the final amount—especially at merchants where the final amount isn't known like restaurants and pay-at-the-pump fueling. The account alert amount may not be the final transaction amount that will post on your statement.

Online statements may not immediately reflect the final transaction amount - especially at merchants where the final amount isn't known at the time of authorization like restaurants and pay-at-the-pump fueling. Your online statement should reflect the final amount of the transaction by the next business day.

All sponsorship requests must be sent in writing to:
Event and Sponsorship Marketing Dept.
Visa USA
P.O. Box 8999
San Francisco, CA 94128-8999

Thank you very much for your interest in Visa’s advertising, but we are unable to accept unsolicited advertising ideas.

As a service to authorized Visa card issuers and Visa merchants, Visa makes available electronic artwork of the Visa brand mark and links to Visa proprietary websites. Only Visa card issuers and merchants are authorized to use Visa brand marks. If you are working for a Visa card issuer or Visa merchant, please visit our Marketing Centre for Visa logo information and downloads.

Visa does not set or service merchant accounts, but if you would like to accept Visa at your business, please contact a Visa acquirer or learn more about becoming a Visa merchant.