Eligible Visa cardholders may contact Travel and Emergency Assistance Services to receive help finding a referral for medical, legal, and transportation assistance as well as other goods and services. Eligible Visa cardholders can contact the service with no charge 24/7, 365 days a year.
Visa makes every reasonable effort to respond when you have an emergency—even if you need assistance beyond the services listed here. However, neither Visa nor its service providers can be responsible for the availability, use, cost, or results of any medical, legal, transportation, or other service.
Travel tips for every stage of your journey
Contact your Visa card issuer ahead of time so you are aware of any possible daily cash withdrawal restrictions.
Make a record of your Visa card account and telephone numbers for reporting lost or stolen cards (including international Visa Global Customer Assistance Services numbers) and keep it in a safe place away from your wallet or handbag.
It is recommended that you review your statements when you return. Go through your statements carefully and contact your issuing bank immediately if you see any suspicious or incorrect charges.
Foreign merchants may offer to convert your bill to Canadian dollars. Although it is convenient to see the bill in your home countries currency, the conversion usually includes a markup. To avoid the markup, decline the conversion and choose to pay in local currency. If you chose to pay in local currency, but the transaction was charged by the merchant in different currency, contact your bank to contest the charge.